Shipping policy

At Veloura Beauty Store, we are committed to delivering your beauty, skincare, and health products quickly and safely. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and order size.

  • Estimated delivery times:

     

    • International Orders: 7–21 business days (depending on destination and customs clearance)

     

  • Please note that delivery times are estimates and may vary due to courier delays or customs procedures.

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours to appear.

4. Shipping Restrictions

  • We currently ship to most countries worldwide.

  • However, some beauty and skincare products may have shipping restrictions based on local regulations. If we are unable to ship to your location, we will notify you immediately.

5. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

  • Veloura Beauty Store is not responsible for delays caused by customs clearance.

6. Lost or Delayed Packages

  • If your order is delayed or missing, please contact the courier service first using your tracking number.

  • Veloura Beauty Store is not responsible for lost packages due to incorrect shipping addresses provided by the customer.

7. Damaged Packages

If your order arrives damaged:

  • Please take photos of the packaging and products

  • We will work with you to resolve the issue (replacement or refund, depending on eligibility).